Business case

ShreddingServicesManagement

Client challenge:The client was committed to an auto renewing contract, with rising costs and the suspicion of decreased utilization of the services. Without service-level visibility there was no ability to determine what justified and what should be challenged in the negotiations.

Product usedPurchase Services

Zero integrationContingency basedROI in 2 weeks

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CategoryHealthcare services
hunterAIEvery spend leaks.
hunterAI hunts.

At a glance

The client gained clear visibility into cost drivers, utilization, and optimization opportunities — strengthening both contract negotiations and ongoing vendor control.

The service itself was not the main cost driver

The analysis showed that a significant share of shredding spend was driven not by shredding itself, but by the economics surrounding the service.

Within the detailed invoice dataset, approximately 58% of spend was associated with minimum and fuel charges, while only about 42% related to core shredding activity.

The opportunity was not uniform across the organization. Different locations showed different service requirements, creating the potential to challenge service frequency, minimum charges, transportation economics, and utilization at the site level.

Invoice totals showed the spend — not the logic behind it

The client could see what it was paying, but not the service activity and cost logic behind those payments.

Costs were fragmented across invoices, vendor reporting, AP data, individual locations, service schedules, minimum charges, fuel fees, and different operational requirements.

Visibility on shredding services the client gained

The rate you agreedWhere the price drifts

How it reads — left to right, it is the same service being paid for. The charcoal bar is the rate on the contract; each red step is a place variation enters; the final bar is what was actually invoiced and paid. Nobody approved the last bar — it is the sum of six things nobody was checking.

Reconstructing how the category operated across locations

hunterAI connected AP-level spend with invoice and service-level detail to reconstruct how the category was actually operating across locations.

This created visibility into:

  • Core shredding versus minimum and fuel charges
  • Service patterns across individual sites
  • Potential utilization gaps
  • Where service frequency or delivery models could be challenged

Instead of evaluating the category from invoice totals alone, the client gained an evidence-based view of the economics behind the spend.

From reactive administration to evidence-based vendor control

The analysis created value beyond the immediate savings opportunity. It changed how the client could manage the category — from reactive service administration to evidence-based vendor control.

Financial impact

The analysis identified approximately $100K in annualized reduction opportunity, representing roughly $300K in potential impact over a three-year contract period.

Stronger negotiation position

Rather than entering renewal discussions from an unclear cost base and simply absorbing a proposed 17–20% rate increase, the client gained structured evidence to challenge the existing billing model and negotiate from a clear understanding of service economics.

Operational transformation

Before hunterAIWith hunterAI
Reactive service coordinationStructured service-level visibility
Invoice totals without visibility into service logicLocation-level utilization validation
Limited ability to review and challenge vendor chargesNegotiation-ready cost-driver analysis
Contract renewal from an unclear cost baselineContinuous monitoring of cost creep

A foundation for managing services beyond one negotiation

The analysis created a foundation for managing shredding services beyond a single contract negotiation.

The client can now use service-level data to:

  • Validate demandUnderstand actual service requirements by location
  • Classify locationsDistinguish compliance-critical, high-volume, low-volume, volatile, and potentially over-serviced sites
  • Redesign serviceAdjust frequency, consolidate service, or shift appropriate locations to alternative models
  • RenegotiateUse fact-based service economics before renewal
  • Monitor continuouslyTrack minimum charges, fuel exposure, utilization, and future cost creep

The result is a shift from one-time invoice review to continuous, data-driven vendor management.

Could similar hidden costs exist in your purchased services spend?